Last updated ยท August 2026

Policies, plainly stated.

Shipping

Free express shipping on every order, with no minimum spend. We ship within Australia only.

Orders are packed in discreet, padded, temperature-stable packaging and lodged within 1โ€“2 business days of payment clearing.

We use Australia Post Express for metro delivery typically within 1โ€“3 business days, and regional delivery within 2โ€“5 business days after lodgement.

A tracking number is sent by email as soon as your parcel is lodged. If a parcel is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date and we will lodge an investigation with Australia Post and arrange a replacement or refund.

Payments

Payment is via bank deposit (direct bank transfer) only.

Bank details will be provided upon receiving your order. Your order will be dispatched once funds have cleared.

Returns & Refunds

Research peptide vials are temperature-sensitive and cannot be resold once dispatched. For this reason, peptide products are not eligible for change-of-mind returns.

If your order arrives damaged, incorrect, or fails to arrive, contact us within 7 days of delivery (or expected delivery). We will replace the item free of charge or provide a full refund, including any shipping paid.

Unopened, unused and undamaged accessories (needle tips, alcohol swabs, 3 mL cartridges and drawing syringes) may be returned within 14 days at the buyer's cost. The original packaging must be intact.

Nothing in this policy limits your rights under the Australian Consumer Law.

Privacy Policy

PeptopiaLab collects only the information required to process orders: name, shipping address and email. We do not sell, rent or share customer data with third parties for marketing purposes.

You may request a full export or deletion of your account data at any time by contacting peptopialabs@gmail.com.

Data Usage & Storage

What we store: If you create a client-area account to track your vials, we store your email address, an encrypted password hash, and the vial and dose-log entries you choose to record (product, vial size, BAC water volume, dose, cadence and dose timestamps). No payment details, health data, medical history or identity documents are ever collected or stored.

How we use it: Your account data is used for one purpose only โ€” so we can see which products are being bought and reordered, so we know what stock to keep on hand. It is not sold, shared, profiled, or used for marketing.

Where it lives: Data is held on our managed backend with row-level security, so each account can only ever read or write its own records. Traffic is encrypted in transit (HTTPS) and at rest.

How long we keep it: Order records are retained for 7 years to meet Australian tax and record-keeping requirements. Client-area account data (vials and dose logs) is kept for as long as your account is active. If your account is inactive for 24 months, or if you email us to request deletion, all associated vial and dose-log data is permanently erased within 30 days.

Your rights: You can view, correct, export or delete your data at any time by emailing peptopialabs@gmail.com. We will never use your tracking data for anything beyond restocking decisions.

Terms & Conditions

By placing an order with PeptopiaLab you confirm that you are at least 18 years of age, that you are a qualified researcher or representative of a research institution, and that the products will be used exclusively for in-vitro laboratory research.

Products are not intended for human or veterinary consumption, dietary supplementation, cosmetic application, or any therapeutic purpose. The customer assumes full responsibility for safe handling, storage and disposal in accordance with applicable laws.

PeptopiaLab's liability is limited to the purchase price of the product. We reserve the right to refuse any order at our sole discretion.